Fast and Efficient Context-Aware Services
108.95 £ *
169.11 £
E-book
| Fast and Efficient Context-Aware Services gives a thorough explanation of the st...
Managing Customers Through Economic Cycles
30.00 £ *
52.18 £
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| Whether you are a global Fortune 500 organization or a small business Managing C...
Rules to Break and Laws to Follow
26.99 £ *
48.58 £
E-book
| Praise for Rules to Break & Laws to Follow: How Your Business Can Beat the Crisi...
Data Mining Techniques in CRM
69.95 £ *
107.91 £
E-book
| This is an applied handbook for the application of data mining techniques in the...
Winning at Service
42.00 £ *
71.98 £
E-book
| This book reveals the Secrets to Service Success by analyzing four service compa...
Customers Are People ... The Human Touch
42.00 £ *
71.98 £
E-book
| Although 70% of the customer's decision to buy is based on how they are treated ...
Connectors
14.99 £ *
28.78 £
E-book
| Learn the relationship-building secrets that lead to lifelong clients, repeat cu...
Indispensable
29.00 £ *
52.18 £
E-book
| A five-step strategy for turning a commodity into a necessity When products and...
Business Process Mapping
58.00 £ *
103.50 £
E-book
| Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITI...
Outside Innovation
10.99 £ *
23.50 £
E-book
| How dynamic businesses of every size can unleash innovation by inviting customer...
Call Centers For Dummies
18.99 £ *
30.58 £
E-book
| Tips on making your call center a genuine profit center In North America, call ...
How to Talk to Customers
20.00 £ *
34.18 £
E-book
| Filled with case studies and anecdotes, How to Talk to Customers demystifies the...